Difference between revisions of "Locating the Error Log (generic)"
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Latest revision as of 19:16, 2 April 2010
If you encounter an iMedConsent error on a workstation and need to call technical support, it is helpful to copy the contents of the Error Log for that workstation. To find the Error Log, follow these steps:
For PCs:
- Go to the folder where iMedConsent is installed on the machine (This is usually C:\Program Files\Dialog Medical\iMedConsent).
- Double-click the file named Error.log. This is a text document that will open in Notepad.
- Copy and paste the contents of this Error Log into an email message and send the message to enterprise@dialogmedical.com.
For Thin Clients:
Contact your Citrix Server administrator to retrieve the contents of the Error Log.
