What To Do When There Is an Error in iMedConsent - Locating the Error Log

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When encountering an iMedConsent error on a workstation, prior to calling technical support, it is helpful to copy the contents of the Error Log for that workstation. To find the Error Log, follow these steps:

For PCs:

  1. Go to the folder where iMedConsent is installed on the machine (This is usually C:\Program Files\Dialog Medical\iMedConsent VA).
  2. Double-click the file named Error.log. This is a text document that will open in Notepad.
  3. Copy and paste the contents of this Error Log into an email message and send the message to enterprise@dialogmedical.com.

For Thin Clients: Contact the Citrix Server administrator to retrieve the contents of the Error Log.

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